In the Event of a Claim

In the event of an occurrence likely to result in a claim under this insurance, immediate notice should be given to the Insurer. You must see to it that the Insurer is notified as soon as practicable of any injury, act, error, or omission, or of an occurrence or an offence which may result in a claim. Please ensure to formally document the incident, including details of those involved.

When reporting, please include:

Your certificate of insurance
Statement of claim, Declaration, Motion, College complaint letter, or other legal process, as appropriate
Other relevant documentation

To report a Professional Liability Claim (any claim, complaint, or notice pertaining to your professional services), applicable to:

Physiotherapists
Physiotherapy Clinics
Physiotherapist Assistants
Foreign Students
Multidiscipline Clinics
Animal Rehabilitation Practitioners

Please Contact Crawford & Company: 1-877-805-9168
Email: BMSclaims@crawco.ca

How to report other claims under your policy:

Commercial General Liability (CGL) or Clinic Business Package claim (Novex):
Contact BMS at 1-855-318-6136 or cpa.insurance@bmsgroup.com

Breach Response Services (Beazley):
Email bbrcanada@beazley.com or call 1-844-778-5950

Employment Practices Liability claim (Berkley Canada):
Email claims@berkleycanada.com

Personal/Business Legal Insurance claim (ARAG):
Call 1-877-255-4269 (English) or 1-888-845-5205 (French)

Property claim (Novex) After hours emergency claim only:
Call 1-877-248-3455 or email claims@intactinsurance.com